TKP Pottery Shop Policies

Refund and Return Policy

The Kracked Pot Pottery offers 100% satisfaction guarantee on all of our Pottery Pieces.  If you are not happy with the pottery, you can return it within the same or comparable packaging within 30 days from the date of purchase for a complete refund of the sale price, minus the shipping costs.  Please contact us at info@thekrackedpotllc.com to let us know about your decision to return the pottery.

All returns must be in original mint and clean condition, refunds will be denied if any pottery is received broken.  The customer is responsible for the cost of returning the products, it is strongly encouraged for the customer to purchase insurance in case damage happens during shipping.

For returns that meet the above criteria, the customer can expect a refund within 14 days of date we receive the products back.  If you have any questions about our Refund and Return Policy, please contact us at info@thekrackedpotllc.com

Billing Terms and Conditions

The Kracked Pot Pottery accepts major Credit Cards (MasterCard, Visa, American Express, and Discover), Paypal, and Venmo for online sales.  Cash is accepted for in-person sales only.  We do not accept Bitcoin, Wire Transfers, checks, money orders, or COD payments.  Before shipment, payments must clear authorization and will be charged at the time of the order.

When required by law, The Kracked Pot Pottery collects Federal, State, and/or Local Sales Taxes for online and in-person purchases.  The Sales Taxes are included in the purchase price of the products being ordered.

Shipping & Handling

Products will be shipped out by USPS 1st class Priority Mail within 3-5 days from date of purchase, unless otherwise noted.  Shipping costs are based on the current USPS 1st class Priority Mail rates and insurance that is provided by USPS based on cost of sale..

The Kracked Pot Pottery will wrap and package all product to the best of our abilities, we want our Pottery to arrive to you unbroken as much as you do!  If you want more insurance or other shipping methods used for your order, please do not hesitate to contact us and we will work with you!